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Returns & Refunds

What is your return policy?

For hygiene reasons, intimate products can be returned within 30 days of delivery only if unopened and in their original packaging. Faulty items are covered too.

Who pays for return shipping?

Return shipping is paid by the customer for change-of-mind returns. If an item arrived faulty or damaged, we cover it.

How long do refunds take?

Once your return is approved we issue the refund within 14 days. Your bank may take another 5 to 10 business days to show it on your statement.

What if my toy stops working?

Write to [email protected] with your order number and a short description. If the product is faulty we will repair, replace or refund it.

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