Shipping Policy

Notice to all of our valued customers:

YourFemme is still operating and working diligently to provide you with a great online shopping experience and great customer care within a timely manner. In accordance with government regulations and recommendations, we’ve taken precautionary measures to keep our staff safe. Due to these safety measures our team is experiencing delays in processing times and delivery. We’re working as best as we can and sincerely thank you for your patience and understanding during this time.

What to expect with discreet shipping:

YourFemme respects your privacy. That’s why all our products are shipped using the utmost discretion. Your package will arrive in a nondescript envelope or box with a neutral address on the mailing label.

Orders placed over the weekend or holiday will begin processing the following business day.

YOURFEMME IS NOT RESPONSIBLE FOR LOST/STOLEN PACKAGES AFTER BEING DEEMED DELIVERED BY THE MAIL CARRIER.

I ordered multiple items but I only received tracking for 1 item:

Please note if you ordered multiple items, your items may ship from different fulfillment centers. This may result in multiple tracking numbers provided for your order, causing some items to arrive sooner or later than others. Multiple tracking numbers will result in multiple emails with corresponding tracking numbers.

International Shipping to Canada & *Puerto Rico: 

YourFemme is not responsible for any duties, customs, or taxes for orders shipped outside the United States. 

YourFemme does not have control over Customs. If your package is stuck in transit, please wait up to 14 business days to request an investigation.

Return labels are not available for international orders. Customers are responsible for returning items for reimbursement.

*Shipping to Puerto Rico is considered International as per mail carriers. 

Route+ Package Protection: 

YourFemme is proud to partner with Route, the leader in package protection and  tracking solutions. By selecting Route+ at checkout your order will be protected from  damage, loss*, or theft. In the unfortunate case that your order never comes or is broken  upon arrival, you can easily file a claim with Route and receive a replacement or be fully  reimbursed. We are excited to offer this service to you and we highly recommend you use  Route+ package protection at checkout. To file a claim, please click here.

*Claims for packages marked “delivered” must be filed after 5 days and before 15 days from  the date the package was marked “delivered.” Claims for packages presumed to be lost  (where the status is not “delivered”) must be filed after 7 (20 for international) days and  within 30 days from the last checkpoint.